Return Policy
Mathis Denanot — Sweepline
Entrepreneur individuel (entreprise individuelle)
SIRET: 84324212400025
Email: sweepline41@gmail.com
Business Address: 114 Cours de la Marne, 33800 Bordeaux, France
1. Returns
Competition entries and similar participation purchases are not physical products that can ordinarily be returned. Once a competition entry has been validly submitted and paid for, it is treated as final and is not normally refundable simply because you change your mind, subject always to any rights that cannot lawfully be excluded and to the separate Refund & Cancellation Policy.
If an order contains a physical product rather than, or in addition to, a competition entry, the provisions below apply to that physical product together with any mandatory consumer rights.
2. Faulty or Damaged Products
If a physical product supplied by Sweepline is faulty, damaged or materially different from what was agreed, contact us at sweepline41@gmail.com as soon as reasonably possible and provide the order details and a description of the issue.
We may ask for photographs or other reasonable evidence so that we can investigate. Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement or a refund.
3. Delivery Errors
If you receive the wrong product, or if components that should have been included are missing, contact sweepline41@gmail.com. We will review the order and delivery information and, where an error is confirmed, arrange an appropriate solution, which may include supplying the correct or missing item, replacement, or a refund where appropriate.
4. Shipping Costs and Returned Goods
Unless applicable law requires otherwise or we agree to cover the cost because the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning a physical product.
Any product returned to us must be packaged appropriately to protect it in transit. Where the item is valuable, you should use a suitable tracked and insured delivery method. Responsibility for loss or damage during a return will be determined in accordance with applicable law and the circumstances of the return.
5. Processing Time
Where a refund has been approved, we aim to process it within 14 business days from approval. Refunds are normally returned to the original payment method. The time taken for funds to appear after processing may depend on the payment provider or card issuer.
Statutory Rights
Nothing in this Return Policy is intended to exclude, restrict or replace statutory consumer rights that apply to you under applicable law.
Contact
Email: sweepline41@gmail.com
Mathis Denanot — Entrepreneur individuel (entreprise individuelle), trading as Sweepline
SIRET: 84324212400025
Business Address: 114 Cours de la Marne, 33800 Bordeaux, France